I can't begin to tell you how many calls I get from companies that are in a predicament with their web site. Either their web person has stopped returning phone calls or they have just fallen off the face of the earth. For BZA these missions become one of research and rescue. Typically these people aren't sure where their site is being hosted and many do not have their domain registrar information. As a word of warning, I recommend you treat your web site like a valuable company asset. Keep all your hosting and domain records in a safe place. You can even ask your web person to burn your site to a CDROM. Also make sure you own your domain name. Many companies are surprised to find out that they do not own their own domain name. It is an unethical practice for any company to register a name for a company, charge them for it and keep ownership of the name. Although we love to come to the rescue for clients, and be the hero, we most often wish it were under better circumstance.