According to a recent poll by the National Cyber Security Alliance (NCSA) and Symantec. 63% of online shoppers said they did not complete a purchase because of security concerns. Here are a few tips that store owners can implement to overcome this obstacle.
1. Having credibility symbols on your web site is the first step in building trust. This includes your SSL Certificate with a live to link to your provider.
2. Also make sure you have a privacy policy on your site. Visitors want to feel confident that are going to keep their information private, especially their email address.
3. Don’t ask for any unnecessary information during the check-out process. You want shoppers to be able to check-out as quickly as possible.
4. Offer payment options like PayPal and Google Checkout. This allows visitors to pay via credit card without having to divulge their credit card information.

See our web site for more informtion about BZA’s Ecommerce and Online Store Design Solutions

Are you missing a marketing opportunity?

Your customer places an order through your online store and is now patiently waiting for the Thank You/Order Confirmation page. At this moment you have their undivided attention. Are you taking advantage of that moment?

Lets talk about the multiple marketing opportunities you have a that point. For example, the Thank You page could present an up-sell or cross-sell opportunity. You could even announce a new product or an up and coming sales event. To promote word-of-mouth marketing you could include a “tell-a-friend” function on your Thank You pages along with a “next-order” incentive such as a coupon code.

If you need any help in planning your ecommerce marketing strategy please give us a call.